General conditions of sale


It is important to carefully read these Terms of Sale ("Terms of Sale") of the website ("The site") before proceeding with the order of Products ("Product / s"). Together with our privacy policy and our Terms and Conditions of Use, these Conditions of Sale govern the contractual relationship with reference to this website as well as the purchase of Products made through the same site. If you have any doubts regarding these Conditions of Sale, please contact us by sending an email to before continuing. To accept these Conditions of Sale, please check the "I accept" box in the "Order confirmation" section before submitting an order ("Order"). In case of non-acceptance of these Conditions of Sale, it will be impossible to place orders for Products through the website These Conditions of Sale do not affect the rights pursuant to the applicable mandatory provisions of the law and in particular pursuant to Legislative Decree no. 206/2006 ("Consumer Code") and Legislative Decree no. 70/2003 ("Electronic Commerce Code").

1) Selling company and site owner

The products purchased on the site sold directly by SURI JEWELRY di Giulia Vecchiato, with registered office in Venice, Cannaregio 4663, 30121 (Ve) - owner of this site - duly registered in the register of the companies of Venice at the number of VAT 04628500276, CF VCCGLI92L58L736C. (reference e-mail:

2) Items

The graphic representation of the products (images, technical data and descriptions) is made for the sole purpose of illustrating the product and is purely indicative. The products may therefore differ from what is represented on the website for obvious reasons of setting. Each item for sale is handmade and may have minimal imperfections and differences that make it unique.

3) Orders

These General Conditions of Sale form an integral and essential part of the Purchase Order, the related order confirmation and the subsequent online sales contract stipulated between the buyer, hereinafter referred to as "Customer", and SURI JEWELRY di Giulia Vecchiato, hereinafter referred to as the "Seller", in relation to the Products on the website www.surijewelry.comThe Customer is therefore required to carefully read these General Conditions of Sale, as well as the product sheet, before submitting his Purchase Order. The forwarding of the Purchase Order implies full knowledge and express acceptance of the General Conditions of Sale as well as of what is indicated in the Order Form and in the Product Sheet. Once the Purchase Order has been sent, the Customer is required to keep, or download or store, these General Conditions of Sale as well as the related Order Form, which will be deemed to have already been viewed and accepted by the Customer as above. The age of majority (18 years) and the legal capacity to act are necessary to be able to validly place a Purchase Order, both are presumed to exist if the Customer decides to complete the purchase order.

4) Formation and conclusions of the contract

The display of the Products on the virtual showcase, also containing the product sheet with the specifications relating to the Product itself, of the site constitutes an offer to the public. In order to proceed with the conclusion of the Purchase Agreement for one or more Products on the website, it is necessary to correctly fill in the Order Form in its entirety and send it electronically to the Seller following the purchase procedure. The Purchase Order prepared by the Customer may be sent by the same only if he confirms, by means of a specific express command: - to have read and accepted these General Conditions of Sale; - to have been made aware and to have accepted that sending the Purchase Order itself will imply the obligation to pay the price of the selected Products and that the payment can be made - upon explicit manifestation by the Customer of the chosen method - by the STRIPE SYSTEM, which supports internationally accepted and widely used credit cards, or through “Paypal".

In the absence of such confirmations, the Order cannot be sent by the Customer or received by the Seller. All orders are considered accepted subject to the formal approval of the Seller as regulated below. The Order Form will be filed in the Seller's specific database and after the conclusion of the contract the Seller will take charge of the Purchase Order. The Purchase Agreement will be considered concluded when the Customer receives the acknowledgment of receipt of the payment by e-mail from the Seller with subsequent fulfillment of the order. The same communication will refer to the general conditions applicable to the contract (however viewable on the footer of the site), any special conditions applicable to the contract, information relating to the right of withdrawal; In the event that incorrect or incomplete data is entered with respect to what is requested, the Customer is required to report such errors or correct data to If this communication is not promptly communicated to SURI Jewelry, the Seller will not be responsible for any anomalies that will be generated in the completion. In the event that the Order should be accepted despite incorrect and / or incomplete data provided by the Customer, the Seller will reserve itself at its sole discretion and without this being considered as a default and / or error by the Seller or cause for a claim for compensation. damages of any kind or nature, to ask the Customer to rectify / update / correct the data communicated. In the event of a timely response (within 48 hours) by the Customer, the contract, following the successful and correct payment by the same, will be considered concluded. In case of failure to promptly reply (as above) by the Customer, the contract will be suspended for 48 hours and subsequently canceled. The Seller may in any case not process purchase orders that are incorrect and / or incomplete. In such cases, the Seller will inform the Customer that the contract is not concluded and that the order will therefore not be executed; in this case, however, the customer will not be entitled to any further reimbursement or compensation or compensation for damage.

5)Object of the contract

The contract covers the following Products or categories of Products: - jewels (Bracelets, Earrings, Necklaces, Rings, Brooches), as well as all the other Products included in the catalog and visible on the online window of the site The Products mentioned are placed on the market by the Seller through the website and through the connected social networks. The main characteristics of the Products are indicated in each Product sheet. The images accompanying the description of a Product are for informational purposes only and may not be perfectly representative of its characteristics but differ for example. by color and size (also for example due to the software and hardware devices used by the Customer to access the site and view its images).

6) Price of the products and additional costs

The price of the Products is that indicated on the website The Seller reserves the right to change the prices of the Products indicated on the website However, in relation to orders sent before the change, the Seller undertakes to apply the price displayed on the site at the time of sending the Purchase Order and present on the site The prices of the Products indicated on the website are inclusive of VAT applicable by law and do not include shipping costs. The cost of shipping is charged to the Customer, which will be calculated based on the weight and destination of the package containing the Products. At the request of the Customer, a surcharge for shipping costs may be applied in the event of an insured or urgent shipping request. If the ordered Products are to be delivered outside of Italy, any duties, taxes and fees, possibly due under the regulations in force in the individual States where the Products must be delivered and payable once the package has reached its destination specified, will be charged to the CUSTOMER. The ordered products will be delivered to the address indicated by the Customer when formulating the Purchase Order by courier. By completing the order form, the Customer accepts in any case the delivery conditions indicated on the website The Customer is aware that the deliveries of the Products across borders may be subject to opening and inspection of the products by the customs authorities and that it is therefore his responsibility - where interested and done in any case except as provided later - to take all necessary information. in this regard, if necessary, by contacting the local customs office of reference.

7)Method and delivery times

If the Customer is a Consumer (meaning by this definition any natural person who acts on the website for purposes unrelated to any entrepreneurial or professional activity carried out) as identified by Legislative Decree 6 September 2005 n. 206, as replaced (limited to articles from 45 to 67) by Legislative Decree 21 February 2014 n.21, the following terms and conditions of delivery will apply. In any case, from the confirmation of payment, the goods will be delivered with the following INDICATIVE timing: For products delivered in ITALY: 1-3 WORKING days. For products delivered to EUROPE: 3-5 WORKING days. For products delivered to the UNITED STATES AND REST OF THE WORLD: 5-9 business days. For Products that, upon express request expressed by the customer at the time of completing the order, have been personalized or have been made to measure, the terms indicated above will start only after 15/30 WORKING days have elapsed from the confirmation of the payment, necessary for production. At the time of shipment of the Products, the Customer will receive confirmation by e-mail of the shipment and the relative tracking number. It is understood that the delivery times must be considered as indicative and that a delay with respect to them, provided that it is less than 30 days from the confirmation of payment, does not entitle the Customer to refuse the delivery itself, without prejudice to the right of withdrawal as best specified below; request for compensation or indemnity.

8) Recepit of the products

Without prejudice to the customers' right to insure the Products, upon request sent to info@surijewelry.comupon receipt of the package or packages it is necessary, in any case: - check that the package is intact; - check that the package is not wet or damp;
- verify that the package complies with the characteristics considered standard for a package; - in case of damage to the PACKAGING, absence of items, anomalies, HOLES, disputes or other issues, it is necessary to accept the shipment with reserve, noting the anomaly found in front of the courier on the transport document, having it countersigned by the same.

Also in order to allow the Seller to activate all the necessary insurance procedures and any indemnity against the carrier, it is also necessary, after having completed and indicated the above, to immediately notify the Seller of the incident at the e-mail address within 24 HOURS of receipt of the Products. At the time of delivery, in the absence of the Customer (or of another person designated by the Customer at the time of placing the Purchase Order) at the address indicated in the order, the order will not be DELIVERED. The courier will provide instructions for a further delivery attempt or for collection by the Customer.

9) Conformity of orders/refound in case of non-conformity of the product

SURI Jewelry is responsible towards Consumer Customers for any lack of conformity of existing products at the time of delivery, with particular regard to products resulting defective. In the event of a lack of conformity of a product, the customer has the right to exercise the provisions in his favor by the Consumer Code and to request the conformity of the delivery of the order, or in the event of any non-availability of the products ordered which occurred in the meantime, to cancel the order by contacting SURI Jewelry di Giulia Vecchiato via email. The delivered products must be checked by the customer upon delivery to ensure that they correspond to the products ordered. In case of anomalies, the customer must notify SURI Jewelry di Giulia Vecchiato by email on the same day of delivery or at the latest one day later at the following address: Any claim after this deadline will not be accepted. Any refund will be made only if the non-conformity of the order is confirmed by SURI Jewelry and if the returned products are perfectly intact, without any signs of use, without having been exposed to sunlight or particularly persistent odors. The reimbursement of the order, including shipping costs, will take place after verifying the integrity of the returned material. If the customer cannot fully return the goods received or if he returns them in deteriorated condition, SURI Jewelry will not refund.

10) Liability and limits to liability

The risk of loss or damage to the Products, for reasons not attributable to the Seller, is transferred to the Customer only when the Customer actually comes into possession of the Products. In any case, the Seller is not responsible for any inefficiencies, delays, omissions in deliveries due to cases of force majeure or unforeseeable circumstances and / or the responsibility of the carrier / courier / transporter. Similarly, any form of liability of the Seller is excluded in the event that exceptional events arise such as fires, explosions, strikes, natural disasters, wars, riots, demonstrations or other similar events that prevent the execution of the contract according to the times and regulations. methods provided for by these General Conditions of Sale and by current legislation. It is understood that, except in the case of willful misconduct or gross negligence, the Seller - if ascertained responsible - is liable only for direct and foreseeable damages at the time of the conclusion of the sales contract, being not responsible for any losses suffered, the failure gain or any other damage that is not an immediate and direct consequence of the non-fulfillment or that was not foreseeable at the time of the conclusion of the sales contract. As regards any damage caused by defective Products, the provisions of Legislative Decree 206/2005 (Consumer Code) and subsequent amendments and additions are still applicable. The Seller is also not responsible for any use contrary to the law by third parties of the website and its contents. The Seller is not responsible for incorrect use of the Products by the Customer and / or third parties who have access to the Products. The Customer will be the one, only and directly responsible for the communication of incorrect, or incomplete, or inaccurate, or untruthful data relating to him or to third parties who have or have not given them the authorization. to use such data in whole or in part, also in relation to a correct or incorrect use of the same or part of them.

11) Right of withdrawal and method for its exercise

As required by current legislation, the right of withdrawal is excluded, and therefore cannot be exercised, in the event that the Products that the Customer has purchased have been customized or have been made to measure at the express request of the Customer exercised at the time of order entry. To exercise the right of withdrawal, the Customer must inform the Seller of his decision explicitly and in writing via an email sent to within 14 (fourteen) days. The Customer will receive a confirmation of withdrawal by e-mail which must then be kept by the Customer. In the event of receipt of the Products covered by the contract, the Customer must therefore return the Products without delay (and in any case before the expiry of the aforementioned period of 14 - fourteen days) following the instructions received by e-mail from the Seller later when sending the return request email. The direct costs of the return will be charged to the Customer and the Product must be shipped from the same country in which the Product was received and using the same courier / transporter who delivered the Product. The Customer, in the event of partial or total deterioration of the Product, due to improper use (misuse, manipulation) of the Product, will be responsible for the same, therefore he will not be entitled to any refund. In case of correct exercise of the right of withdrawal, the Customer will then be reimbursed (within 30 days of receipt by the Seller of the product) all payments made to the Seller. The refund in favor of the Customer will be made using the same payment method used by the Customer with his initial transaction, unless the Customer himself has agreed otherwise. The Seller may withhold the refund and the Customer has not demonstrated that he has returned the goods.

12) Intellectual property rights

All content, in any format, published on the Site, on social networks, including web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, the processes, functions and software that are part of the Site are protected by copyright and any other intellectual property right of SURI Jewelry di Giulia Vecchiato. The reproduction, in whole or in part, in any form, of the Site and its contents is prohibited without the express written consent of Giulia Vecchiato who has the exclusive right to authorize or prohibit direct or indirect, temporary or permanent, in any way or form, in whole or in part, of the Site and its contents. With regard to the use of the Sites, you are only authorized to: - view the Website and its contents; - carry out all those other temporary acts of reproduction, without their own economic significance, which are considered transitory or accessory, an integral and essential part of the visualization of the Site and its contents; - all other navigation operations on the Website that are performed only for legitimate use of the same and its contents; Any further act of reproduction must be, from time to time, authorized by SURI Jewelry di Giulia Vecchiato. These reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of SURI Jewelry or any act to damage caused to the works, which is detrimental to their honor or reputation. The Customer, therefore, by signing these General Conditions, undertakes to respect the copyright and the property rights relating to the Products which constitute not only works protected by copyright but also designs and trademarks protected by the industrial property code.

13) Applicable law and jurisdiction

The formation, existence, interpretation, execution and validity and all aspects relating to these general conditions and the conclusion of the contract are governed by Italian law. Competent for the settlement of any dispute with consumers deriving from, or connected with, these Conditions of Sale or use of the Site is the judge of the place of residence or domicile of the consumer, if located in the territory of the State. In any other case, including the circumstance in which the user is not a consumer pursuant to the applicable provisions of the law, the competence for the settlement of any dispute will be devolved exclusively to the Court of Venice.

14) Clause clauses

In the event that any of the clauses of these Conditions of Sale is considered null or ineffective, it will be considered non-existent and the remaining part of these Conditions of Sale will remain valid and effective. The delay or failure by SURI Jewelry di Giulia Vecchiato to exercise any faculty, right or remedy pursuant to these Conditions of Sale, does not imply waiver of the same, nor the single or partial exercise of any of these faculties rights or remedies, prevents the future or different exercise of the same.